SALOMON Reviews

Salomon choose to use UPS for their free delivery service, which at best is poor judgment,
UPS lost my Quest 4D 3 GTX boots today and have been obstructive to say the least in providing me with a reason as to why.
I called Salomon, they really do not appear bothered, no one appears to want to take ownership of the problem or help me due to 'processes'. I asked that while the investigation was going ahead, that they reserve replacement boots for me, nope, processes. I asked them to call the courier, nope, processes.
So a thieving courier has got away with his crime as Salomon CS representatives have....processes. Nice that we replaced computers and bots with real people who just act like computers and bots.... Poor customer service, from people not bothered about keeping valuable customers and who are unable to use initiative or think outside the box.

Have a pair of X ultra ltr. Very comfortable but after 2 years of light use the pattern on the for foot is worn down. Expected a greater lifespan for 130 euros.

I have a pair of super cross . I’ve worn them a maximum of 8 times and the back has split which has caused the skin to come off the back of my foot .
Not sure about the quality for this to happen.

Beware, these women's hiking boots are gorgeous in the sand colour, expensive at nearly 200 euro price point, and NARROW! I normally wear 38 (my foot is 24cm and normal width) but the sizing guide said to go for 39. I ordered both pairs and the 38 was indeed way too snug, so kept 39. However, 39 has a little too much space in the front to my liking, at least a centimetre, and it's squeezing the sides of my foot which feels like poo especially now that I'm sitting in the office just thinking how the hug is way too tight, and annoyingly have a lot of space in the front, so I feel like Ronald Mc Donald.
The grip on even wet stone surfaces is great but absolutely terrible on ice. Shoe laces are slippery and keep opening all the time so have to be tied tighttt.
I literally just went for looks since it's difficult to find beautiful dog walking/nature wandering shoes, and went for a brand that was reputable in my mind. I'm unable to write this review on Salomon's website since I bought them from a sports store but I just wanted to give the feedback to Salomon that please make the shoes wider again like the predecessors were (someone wrote previous model was up to 1cm wider).
Very disappointed since these shoes were very very expensive and I saved up for them :( I've had them for 3 weeks now and they are as tight as ever.

Oh dear Salomon gave up quality for profit l have a pair of x ultra 2 and their really great so I purchased x ultra 3 wow I can’t believe the difference in quality. They are like a cheap knockoff I will never spend another penny on the Salomon brand.

Rang solomon as order later,got some very rude operator who put phone down as wished to speak to supervisors or manager, asked for his name,slamed phone down,said order may b few werks,discrasfull

My Salomon Quest 4d Gtx have failed twice, both have split in the same place after only around 6 month use. The first pair was covered under warranty as a manufacturer defect which they accepted but when the replacement pair had the same defect this wasn’t covered as they are classed as a warranty replacement. Shocking really as they know it is a flaw in the design of these boots as I know someone else who has these boots as well and they have split on the toe box section where the rubber meets the upper leather. I would for this reason avoid buying these as there are better quality boots out there which will stand the test of time.

Horrible return experience. Not anymore!

In December 2019 I bought a pair of Salomon walking boots in Norway. In less than a year they have worn through the heel on both boots. I have contacted Salomon about this and they say it is not a manufacturing defect. Hence I will not be compensated.
Based on their judgment I take it the boots have been designed to wear out in a year. I would therefore advise anyone to stay away from Salomon products.
I have used Ecco boots previously and I have never had a pair of boots with heels worn through after less than a year. In fact, this has never happened with any boot or shoe I have ever had.

They do not deserve a star. 17/08/2020 I made a warranty claim. They said, max 7 days to respond. I have emailed them twice to find out what is happening. It is now 31/08/2020. They obviously do not understand the words "Customer Service". No recompense.
I will go to Meindl now as they look after their customers

As per the title, I am now on my third pair of waterproof walking boots in 3 years, which are simply not waterproof. For the first two pairs, Salomon adhered to its warranty (after a lot of wrangling and delays), but now refusing to replace the last pair, worn only a handful of times - although I have lost faith in the product. customer services have been very slow in responding and are now ignoring my emails, and the company seems to be operating without any regard for English consumer protection laws. Such a shame as the boots are incredibly comfortable and the soul is hard wearing, but of little use when they are not waterproof.

Massively disappointed with Salomon as a brand and with their brush aside approach to customer service. Will not be using their brand again.